Vendor FAQ

To receive our Verified badge, you'll need: (1) a valid Dubai trade licence issued by the Department of Economic Development (DED) or relevant free zone authority; (2) proof of business insurance; (3) a portfolio of at least 10 recent event photos; (4) two verifiable client references; and (5) a signed eventifydubai Platform Agreement. The verification process typically takes 3–5 business days. Vendors can start building their profile immediately while verification is in progress.

Yes, if you regularly service events in Dubai. Vendors from Abu Dhabi, Sharjah, Ajman and other emirates are welcome, as long as Dubai events form a significant part of your business. You'll still need a UAE trade licence. International vendors (e.g. destination wedding photographers) can apply for a special listing — contact us to discuss your situation.

Yes. All new vendor accounts include a 14-day free trial on the Professional plan — no credit card required. You'll get full access to your profile, quote requests, and analytics. After 14 days, choose the plan that suits your business or downgrade to Starter at AED 299/month.

Most vendors complete their profile in under 30 minutes. Our step-by-step setup wizard walks you through: business info, category and service area, pricing ranges, portfolio upload (drag and drop — up to 50 photos), packages and add-ons, availability calendar, and payment preferences. The more complete your profile, the more enquiries you'll receive — our data shows profiles with 20+ photos get 3x more quote requests.

Starter (AED 299/month): Basic profile listing, up to 10 photos, unlimited quote requests, basic analytics, standard support. Ideal for sole traders and new businesses.

Professional (AED 799/month): Enhanced profile with up to 50 photos, priority placement in search results, video showcase, featured badge, advanced analytics with competitor benchmarking, priority support, and access to the monthly Vendor Insights newsletter.

Premium (AED 1,499/month): Everything in Professional plus: homepage featured rotation, dedicated account manager, first-to-see new leads in your category, social media feature opportunities, and quarterly business review. Best for established businesses targeting consistent high-value bookings. See full plan comparison →

No commission. No booking fees. You pay your flat monthly subscription and keep 100% of every booking you make. This is a key reason vendors prefer eventifydubai over other platforms that charge 10–20% per booking. Your AED 299 or AED 799/month is the only cost — there are no hidden transaction fees, no "success fees," and no premium charges to see client contact details.

Yes. Annual billing saves you approximately 20%: Starter at AED 2,870/year (save AED 718), Professional at AED 7,670/year (save AED 1,918), Premium at AED 14,390/year (save AED 3,598). Annual plans are billed upfront and can be cancelled with a pro-rated refund for unused months.

You can upgrade, downgrade or cancel at any time from your vendor dashboard. Upgrades take effect immediately. Downgrades and cancellations take effect at the end of your current billing period. There are no penalties or cancellation fees on monthly plans. If you cancel, your listing remains active until the end of the paid period.

When a client submits a quote request, you'll receive an instant notification by email and in your dashboard. The request includes: client name, event type (wedding, corporate, birthday etc.), date, estimated guest count, venue (if known), budget range, and their message. You can respond with a personalised proposal directly through the platform. We track your response rate — vendors who respond within 4 hours receive 60% more bookings than those who wait 24+ hours.

It varies by category, season and profile quality. Dubai's event calendar is busiest October–April and during major occasions (NYE, Eid, DSF, National Day). Professional and Premium vendors in high-demand categories (wedding photographers, venues, caterers) typically receive 15–40 qualified leads per month. Our platform analytics will show you how many times your profile was viewed, how many quote requests were sent, and your conversion rate vs category average.

Absolutely. Your availability calendar is fully under your control — block dates you're unavailable, show open slots, and update in real time. Pricing on your profile shows ranges (e.g. "from AED 5,000") — clients understand these are starting points and negotiate through quotes. You are never obligated to accept any booking you don't want, and eventifydubai does not set or cap your pricing.

Cancelling confirmed bookings significantly impacts your platform standing and review score. If an unavoidable situation arises (illness, emergency), notify the client immediately through the platform, offer a refund of any deposits, and contact our Vendor Support team. We can sometimes help with emergency referrals to alternative vendors. Repeated cancellations may result in listing suspension. We treat your clients' events as seriously as you do.

After each event, send your client a review request through your dashboard — they'll receive a branded email with a direct link to leave their review. You can also add a QR code to your thank-you card or invoice. Reviews can only be left by verified clients who booked through the platform, so each one carries genuine weight. Vendors with 10+ reviews typically see a 45% uplift in quote requests.

Yes, and we strongly encourage it. Responding to reviews — both positive and negative — demonstrates professionalism and builds trust with prospective clients. Keep responses brief, gracious and professional. For negative reviews, acknowledge the client's experience and explain what you've done to address it. Never respond defensively. A well-handled negative review can actually increase trust with potential clients who see how professionally you handle challenges.

Our top-performing profiles share these traits: 20–40 high-quality event photos (hire a photographer for your portfolio if needed), a video showcase (Professional/Premium), a compelling business description that mentions specific Dubai locations and event types, packages with clear pricing ranges, a quick response time (under 4 hours), and 15+ verified reviews. Also ensure your profile keywords match what clients search — mention Arabic weddings, Indian weddings, corporate galas, Ramadan iftars etc. if relevant to your business.

We accept all major credit and debit cards (Visa, Mastercard, Amex), UAE bank transfer, and Apple Pay / Google Pay. Invoices are issued monthly or annually and are VAT-compliant for your accounting records. Auto-renewal is enabled by default — you'll receive a reminder 7 days before each renewal.

No. eventifydubai is a marketplace platform — we connect you with clients, but payments for your services go directly from client to you. You invoice clients directly and collect payment by bank transfer, card, or cash as you normally would. There are no transaction fees and no intermediary holding funds. This keeps your cash flow clean and your client relationships direct.

Yes. All subscription invoices include eventifydubai's TRN (Tax Registration Number) and are issued in AED with VAT clearly shown at 5%. You can download all invoices from your billing dashboard at any time. These are suitable for VAT input tax recovery if your business is VAT registered.